Colleagues’ attitudes to patient and public involvement

We asked researchers what they felt their colleagues’ attitudes might be towards involvement, both locally and more broadly within their profession or within research. We were interested to know how this affected researchers’ confidence and enthusiasm. Researchers’ experiences ranged from feeling well supported to involve patients and the public in an enthusiastic team through to feeling isolated and dismissed, and everything in between. Not surprisingly, those with enthusiastic colleagues found this environment very helpful, particularly if principal investigators demonstrated their support, even if it didn’t solve all problems. Felix suggested a generational change was underway.

Having a supportive group of colleagues who share their learning about involvement is really helpful.

Age at interview 48

Gender Male

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In Rebecca’s department there is a PPI co-ordinator and strong senior support for involvement. But short term research contracts, and lack of funding for early involvement, are still problems.

Age at interview 31

Gender Female

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Felix sees more senior staff now setting the tone for patient and public involvement as a normal thing to do.

Age at interview 36

Gender Male

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At the same time, some researchers described colleagues who appeared actively hostile, sceptical and dismissive about involvement, and some who were just not interested or were unaware. This might depend partly on their academic discipline and how theoretical or lab-based their work was.

Stuart describes reasonable and unreasonable reasons’ for colleagues’ scepticism. Good involvement is difficult but worth it. But some colleagues are more worried about losing control.

Age at interview 59

Gender Male

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Ann was shocked at the hostile attitude of one senior clinician to patient involvement in research and lack of interest in the patient experience.

Age at interview 55

Gender Female

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Catherine thinks her colleagues only see involvement as important if it helps them get funding. She hopes to persuade them to see it a positive opportunity.

Age at interview 29

Gender Female

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Involvement may seem time-consuming and challenging, and some researchers are unsure of the benefit. Suzanne feels some academic disciplines have a more receptive culture than others.

Age at interview 40

Gender Female

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David advises people like him from a hard science’ background not to be prejudiced as I was. It now annoys him to see colleagues dismissing patient input.

Age at interview 49

Gender Male

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In Alice’s last job there was lots of support for involvement but less so in her new department. It’s hard if someone in a senior positon opposes it.

Age at interview 26

Gender Female

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Bernadette thinks her senior colleagues see involvement as a drain on time’ and a box-ticking exercise, so she keeps quiet about some of her involvement activities.

Age at interview 39

Gender Female

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As some of the extracts above suggest, researchers could see a range of reasons why their colleagues (and indeed sometimes they themselves) might be sceptical about involvement. These included wanting to stay in control and maintain power; concerns that patient involvement might threaten the scientific rigour of their research; worries about hearing only a few ‘unrepresentative’ perspectives; feeling that patients would just make irrelevant remarks; and the time and effort involved.

Felix reflects on academic power, tokenism and control over who is allowed to get involved. But he can understand why researchers want to protect their research.

Age at interview 36

Gender Male

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Reasons for researchers’ reluctance to involve people include lack of evidence; fear of the unknown; thinking it’s just politically correct’; and feeling professionally threatened.

Age at interview 52

Gender Male

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Giving up control feels worrying at first, but Alice has found it generally a good thing. She knows some colleagues find it harder, however well-meaning they are.

Age at interview 26

Gender Female

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Tina’s colleagues are enthusiastic about involvement and she believes attitudes are changing, but patient views have often been dismissed by researchers as just anecdotal.

Age at interview 56

Gender Female

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Sometimes researchers have felt forced into doing PPI, with little belief in its value for their projects and little support to do it well.

Age at interview 32

Gender Female

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As Bernadette suggested above, occasionally people may feel the career incentives for academic CVs (such as the need to publish in high impact journals and attract prestigious funding grants) are in conflict with good involvement. Several researchers noted that it is often seen as something for junior staff to do.

Sabi provides support to colleagues who have little experience or understanding of involvement. She challenges the idea that it can be devolved to the most junior person.

Age at interview 50

Gender Female

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Involvement often seems to be treated as a low status, female activity, and more relevant to qualitative research. Getting more men involved might help raise its profile.

A carer inspired Sarah A’s whole project, made recruitment easier, and improved dissemination. But she feels there isn’t enough academic career recognition of good involvement work.

Age at interview 32

Gender Female

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For some people who had come into research from other backgrounds to work as PPI coordinators, academic culture seemed very alien and intimidating. Pam argued that it’s researchers that can be hard to reach, not patients.

Pam has not always felt confident dealing with senior academics. Some are more open to involvement than others, but they share an ethical impulse to improve people’s lives.

Age at interview 54

Gender Female

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Ceri understands why universities can seem another world, absolutely alien. She and Eric feel their non-academic backgrounds can help bridge between researchers and patients.

Researchers we talked to identified many other emotional and practical factors behind colleagues’ reluctance to involve patients. Andy suggested it was important to be sensitive to people’s worries and concerns and understand where they’re coming from. Several people suggested they themselves and colleagues might be afraid of or anxious about involvement; uncertain how to get started; lacking in confidence and people skills; and uncomfortable doing it in practice (see also ‘Training needs for involvement‘). Suzanne (see above) commented that the research world ‘attracts perfectionists’ who may struggle with doing something they feel is beyond their expertise. Researchers used words such as ‘daunting’, ‘threatening’ and ‘frightening’ to explain both their own and colleagues feelings (see also ‘Feelings about involvement and emotional impact‘).

It’s vital to be sensitive to people’s worries about involvement and show by example it can help, rather than just telling people they’ve got to do it.

Age at interview 49

Gender Male

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Researchers may worry about the cost and time needed for involvement, but may also find it daunting’ and feel anxious about doing it in practice.

Age at interview 30

Gender Female

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Valerie understands why some colleagues are reluctant to involve people. It is hard work and time-consuming. But there is also continuing scepticism about its value.

Age at interview 39

Gender Female

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Informal networks with colleagues could help overcome some of these worries, by enabling researchers to share their experiences and challenges. As Chris said, ‘Even kettle conversations whilst making a cup of tea, It would be much more difficult if you were on your own doing this without a supportive community of people’.