Talking to doctors and the care you received

Most of those we interviewed spoke highly of the NHS and said that they had been treated quickly, efficiently and kindly. (See also ‘Nursing care’). A few people complained of lack of resources for lung cancer, a shortage of thoracic surgeons, dirty wards, or long waiting times for treatment.

Explains why waiting for treatment was so distressing.

Age at interview 70

Gender Male

Age at diagnosis 69

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She has been treated quickly and kindly and found her oncologist marvellous.

Age at interview 46

Gender Female

Age at diagnosis 45

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His GP has been supportive, the nurses caring and kind, and he found communication with doctors…

Age at interview 54

Gender Male

Age at diagnosis 54

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Some people had reservations about part of their care. For example, a man who several times had cryosurgery as a day patient disliked having post-operative care on the ward where others were having major heart surgery. He felt that the nurses rather ignored him because the other patients needed so much attention.

Coping with a disease such as lung cancer can be difficult and distressing. Difficulties in communicating with health professionals can compound people’s problems but many people described excellent communication and said they could not fault their doctors in any way. (See also ‘Finding information on lung cancer’).

Says doctors have a hard job telling people they are going to die and that the doctors and nurses…

Age at interview 59

Gender Male

Age at diagnosis 58

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His doctor communicated extremely well.

Age at interview 52

Gender Male

Age at diagnosis 50

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Others, however, would have liked more information and said that lack of understanding and dissatisfaction was partly caused by the doctors’ language, jargon and medical terminology. One man thought that his surgeon was unrealistically positive about his recovery.

The consultant communicated poorly and talked in jargon.

Age at interview 56

Gender Male

Age at diagnosis 42

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He would like to know why the operation caused his breathing problems but he doesn’t understand…

Age at interview 66

Gender Male

Age at diagnosis 64

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He thinks the surgeons were unrealistic about his recovery.

Age at interview 66

Gender Male

Age at diagnosis 64

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Communication sometimes appeared to break down completely. For example, one man said that he stormed out of the doctor’s office when the doctor seemed to contradict the diagnosis he had been given. He also said that he thought that the doctor was too pessimistic about his condition. On reflection he wondered if communication had broken down partly because the doctor had used technical terms that he did not understand.

At one point doctor-patient communication broke down completely because of misunderstanding and…

Age at interview 58

Gender Male

Age at diagnosis 55

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One woman noted that patients often say they want to know everything about their illness, but are not comfortable with ‘uncertainty’. She said that doctors should not patronise their patients and that most people can understand statistics if they are explained. However, it’s hard for doctors because people want to hear the good news and not the bad news.

Says it is difficult for doctors because people can’t deal with ‘uncertainty’ and want good news…

Age at interview 55

Gender Female

Age at diagnosis 55

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A man, who after surgery found it hard to speak (because nerves had been damaged), recalled a day in hospital when a registrar asked him how he felt but hurried on without waiting for the reply.

A woman remembered the day she had her MRI scan. She had been terrified when the doctors spoke to each other about her scans without explaining to her what they were saying. Listening to them she thought her cancer had spread all over her body.

When doctors looked at her scans they did not explain anything and she thought her cancer had…

Age at interview 59

Gender Female

Age at diagnosis 56

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One man considered that most of his treatment had been good but had found it difficult to get a ‘foreign’ nurse to understand that he had run out of morphine for his self-administered pump.

He had difficulty in communicating with a ‘foreign’ nurse when he needed more morphine for his pain.

Age at interview 66

Gender Male

Age at diagnosis 64

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A few people praised the care they had received in hospital, but thought that aftercare was lacking. One man said that after he had been discharged from hospital he felt a little isolated. However, others described excellent aftercare, and recalled the wonderful support they received from nurses and from others once they arrived home (see ‘Nursing care’ and ‘Support’).

She found the clinical care marvellous but did not receive enough support after her operation.

Age at interview 53

Gender Female

Age at diagnosis 50

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He received plenty of information until he left hospital but now feels a bit isolated.

Age at interview 54

Gender Male

Age at diagnosis 53

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Nursing care

Nurses have a wide range of duties, which may include personal care, observations, wound care, monitoring intravenous infusions, giving injections and other drugs, listening to...