Messages to Health Professionals and Genomics England

We invited people to give a message to health professionals and Genomics England, who run the 100,000 Genomes Project. Although the people we spoke to had not yet received any results from the project, many said they were satisfied and happy with the process of taking part in the 100,000 Genomes Project overall.

Linda found taking part was straightforward and she would recommend it to others.

Age at interview 58

Gender Female

Age at diagnosis 57

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Grandma Football felt overall that the process was well explained and staff were well trained.

Age at interview 70

Gender Female

Age at diagnosis 70

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However, they often had messages they wanted to give the Genomics England.

Emma had to travel to a specialist centre to participate and thinks some of the logistics need ironing out. But taking part in the 100,000 Genomes Project makes Emma and her family feel they’ve been part of something bigger.

Age at interview 40

Gender Female

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Nicola feels that the cancer part of the project should be separated from mapping things like Downs and autism and they shouldn’st be lumped together.

Age at interview 57

Gender Female

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Kath didn’t know why she had been chosen to participate and others hadn’t.

Age at interview 65

Gender Female

Age at diagnosis 64

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More specifically many made suggestions relating to:
  • the recruitment process
  • taking blood samples
  • contact after samples were given
  • publicity for the project and its results
Message about the process of recruiting people to the project
While all the people we spoke to felt happy to participate, a few thought some parts of the process of recruiting people to the 100,000 Genomes Project could be improved. These included:
Some people who had recently been diagnosed with cancer, said the timing of when they were asked to participate in the 100,000 Genomes Project could have been better. Although he was happy to take part. Arthur, aged 82, felt the invitation to take part was ‘sprung on him’ during his pre-op assessment for his bowel cancer surgery. Lucy Z was feeling ‘jittery’ at her pre-op appointment and found it hard to take in new information. Luckily, she was there with her partner who helped her to make a decision. Several people thought knowing something about the project before being asked would make a big difference and suggested that more could be done to publicise the project (see below).

Rebecca talks about the importance of publicity and gives a suggestion about the best time to be asked.

Age at interview 49

Gender Female

Age at diagnosis 48

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Most people we spoke to knew nothing about the project before they were invited to participate and so they relied heavily on the leaflet they were given when they were invited to take part and the opportunity to ask questions about participating. The leaflet they were given covered topics like how samples would be processed and who data would be shared with. While some found the paperwork ‘clear’ and thought the level of detail was appropriate, others found it difficult to understand. People often found it helpful to have the leaflet explained to them. In response to participants’ and healthcare professional feedback, following a national evaluation, a major update to the materials was released in February 2017. Improvements were made to the format, length and readability of the information (achieving the Crystal Mark from the Plain English Campaign).

Kath thinks the leaflet could be in plainer English and said it is better if you have someone to explain it to you. She thinks it puts people off signing up for the project.

Age at interview 65

Gender Female

Age at diagnosis 64

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Jenny thinks the information leaflet and consent form would be better if it was written in layman’s terms. But the health professional who went through it with her did a good job of explaining it.

Age at interview 23

Gender Female

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A few people would have liked more time to read the paperwork. In particular, people who were invited to participate as they sat in a waiting room, before going for an operation or appointment, didn’t always have much time to study the information or ask questions. Vanessa was taken just around the corner of the waiting room while she was waiting for her pre-meds and asked to participate in the project. There wasn’t much time to discuss it because there were ‘other pressing things’ to be done.

Pam was given information about the project shortly before she went into surgery. Ideally, she would have liked more time to study the information before she signed the consent form, even if it was only a few hours.

Age at interview 84

Age at diagnosis 84

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Barbara’s mind was on her cancer diagnosis and although she didn’st mind taking part in the project she would have preferred to have been given the information to take home and think about before she signed the consent form.

Age at interview 65

Gender Female

Age at diagnosis 65

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Although it is standard practice for healthcare professionals to give participants a copy of the signed consent form, some participants didn’t remember receiving one and said it would have been helpful to have a copy.
While not everyone discussed the project with family members, some people felt it was important to involve their family in the decision to participate in the project. It was sometimes helpful to have family members to read through the material about the project, and some people felt family members needed to make the decision with them.

Kay found the project information leaflets difficult to understand so her husband read them and he reassured her that taking part in the project would be a good thing.

Age at interview 35

Gender Female

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Emma feels more support for siblings and the wider family is needed, perhaps through genetic counselling.

Age at interview 40

Gender Female

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Process of taking the samples

Most people said the process of giving blood and tissue samples had been straightforward. However, a few people found giving blood stressful, either because it involved their children, or because it was not what they were expecting.
The amount of blood people had to give varied depending on their case, and some were surprised at how much blood was taken. Emma suggested telling people beforehand about how much blood would be taken and thought blood samples could be taken at a local hospital or GP practice rather than travelling far distances.

Betty was surprised at how much blood was taken. She also said her mouth was dry when they took a saliva sample.

Age at interview 85

Gender Female

Age at diagnosis 84

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Emma suggests having some toys in the clinic so that both parents can concentrate on what the study researchers are talking about during the consent signing and blood taking process.

Age at interview 40

Gender Female

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Birgit’s breast cancer nurse forgot to refer her for the project and her blood sample was taken after her operation, which caused some stress.

Age at interview 41

Gender Female

Age at diagnosis 41

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Improving communication after samples are given

Although people talked about the positive aspects of the project, many people spoke about the lack of communication and contact with Genomics England after taking part, with several people having no contact with them. While not everyone was expecting to hear from Genomes England, some said that they wanted:
  • earlier feedback on their own samples

Betty would have liked to know what use was being made of her samples, where it is and what’s happening.

Age at interview 85

Gender Female

Age at diagnosis 84

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Having originally been told that she would get her information back in three months, Lucy Y feels frustrated by the lack of feedback on her personal results.

Age at interview 39

Gender Female

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  • updates on the project in general

Lucy X would like Genomics England to stay in touch as she says you don’st forget that you’sve taken part’s.

Gender Female

Age at diagnosis 4

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Heather and Julie haven’st heard back and would value some feedback or information even if it is generic and not specific to them.

Kay would like more communication and to know what’s next in the process.

Age at interview 35

Gender Female

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Nick suggested Genomics England might produce a quarterly newsletter, ‘letting [people who took part] know where the process is at’.
Most people were genuinely interested in the project and saw their participation as important. Because of this they wanted to understand more about how their samples were being use and what the outcomes were. Pauline and Bart wondered how the process of genetics was all done.

Bart wishes he understood the project a bit more technically and hopes that there will be much-needed breakthroughs in the future on cancer.

Age at interview 61

Gender Male

Age at diagnosis 60

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Most people trusted the health professionals who invited them to participant and trusted Genomics England to keep their data safe and that was a factor in them agreeing to take part. Lucy Y said she was trusting Genomics England with ‘my blood, my DNA, my heritage, my genes, my family tree.’ With this, some felt there was a responsibility on Genomics England to communicate with participants more.

Emma feels Genomics England could learn a lot from transplant teams, treating donations as a gift’, and participants as individuals.

Age at interview 40

Gender Female

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Need for more publicity

People generally felt positive about the project aims and said that the reasons behind it were worthwhile. There were high hopes for the project and the future benefits it might bring. Victoria’s message to Genomics England was ‘find a cure as quick as possible’ as there was cancer in her family.
Everyone felt there was a need for more general public awareness of the project and its results. People suggested having posters up in the waiting rooms and leaflets, improving media coverage of the project and using social media to provide updates. Greater awareness would make recruitment easier, improve participation numbers and make those who had participated feel good about being involved.

Sheila and Edward think people the project needs to have a bit more presence and public awareness. People trust things they have heard about.

Vanessa suggests having a little card, like the one used for kidney donations, on the project in waiting rooms.

Age at interview 60

Gender Female

Age at diagnosis 54

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Rebecca thinks the project and its findings should be better publicised, for example on BBC News and on Cancer Research’s website.

Age at interview 49

Gender Female

Age at diagnosis 48

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You can read more elsewhere about what people expected from the project.