Help and information through the internet

Many people who seek health information and support now use the internet, and it was a source of comfort and reassurance for many of the people we talked to. However, detailed dramatic reports of death by suicide, particularly of celebrities, may make others think about doing it themselves so the internet could have a negative effect, particularly on those who have already attempted suicide.

Mike suggests that the internet has great potential for helping people, but is a mixed blessing…

Age at interview 53

Gender Male

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The main way that people had used the internet was to contact others who had been bereaved through internet support groups. It particularly suits people who are geographically isolated, those who value anonymity and those who want support and information available 24 hours a day.
Survivors of Bereavement By Suicide and Compassionate Friends websites have useful information, book reviews, survivors’ testimonies, and details of group meetings, conferences, retreats and special events.
When Ann’s friend died she found very little on the Survivors of Bereavement By Suicide website apart from the helpline. 18 months later she found the website much improved. It encouraged her to start a local support group, linked to Survivors of Bereavement By Suicide (see ‘Self-help groups, conferences and helplines).

When Ann looked at the Survivors of Bereavement by Suicide website she learnt that Survivors of Bereavement by Suicide were running self-help groups, and decided to start a local group. The group offers face to face and email support.

Age at interview 60

Gender Female

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Some support groups such as the one Ann runs (see above) offer email support, but some people want the opportunity to interact more fully with others bereaved by suicide, either by email or via a website chatroom. Nina and her father valued reading about other people’s experiences of bereavement by suicide and being able to post messages on a website.

Reading about other experiences of bereavement by suicide on a website comforted Nina and her father. Posting messages can also help to clarify one’s own thoughts.

Age at interview 27

Gender Female

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Some of the younger people had found help via the WAY Foundation, an organisation for the ‘Widowed and Young’, which supports people under 51 whose spouse or partner has died (not necessarily by suicide) (also see Self-help groups, conferences and helplines). The Way Foundation website also has links to other sites.

The WAY group has been Melanie’s ‘lifeline. She looks at messages every day. She has also met…

Age at interview 45

Gender Female

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When Jenny joined the WAY Foundation support group she found a link to an email support group…

Age at interview 35

Gender Female

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Bereavement due to suicide may be harder to bear than other forms of bereavement because it challenges some deeply-held beliefs. Survivors of suicide may see themselves as sharing an identity with others similarly bereaved, and so want to find others like themselves. For this reason, Dolores also liked using the email group which she found on a website called Widowed By Suicide. This group aims to lessen the isolation of people who have lost their life partner through suicide. The site provides emotional support and informal advice for men and for women. Dolores found a circle of friends through Widowed By Suicide, yet still has some anonymity.

Dolores knows that all the members of her internet support group have been widowed by suicide but…

Age at interview 40

Gender Female

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Jacqui was desperate to find others bereaved by suicide but the nearest support group was far…

Age at interview 45

Gender Female

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Lucy looks at Widowed-by-suicide every day, where she can share experiences without being…

Age at interview 39

Gender Female

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Some parents we talked to wanted regular contact with other parents who had been bereaved by suicide, so they used the American website Parents of Suicide (POS) and found it very helpful. Kate said that POS has “saved her and kept her on this earth”. In common with many other support group members, she says that it also helps her to help others, but the 80–100 emails she receives every day take up lots of time to respond to.

The support via Parents of Suicide (POS) helps Kate more than family psychotherapy. The people…

Age at interview 55

Gender Female

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Amanda has made friends world wide via POS. She has found a few people on the internet site who…

Age at interview 53

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Bob and his wife Lynda have belonged to POS since 1999. Once a year they go to America to meet other members of POS. Bob looks at the website every evening after work. He reads other people’s emails, finds support and tries to help others too. He sees it as a “two-way thing”.

Bob finds POS very comforting. Support is there 24/7 and if he is feeling down he knows that he…

Age at interview 59

Gender Male

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Bob describes what happens when he and his wife Lynda go to a Survivors of Bereavement by Suicide retreat in America. They go every year.

Age at interview 59

Gender Male

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People we talked to used the internet for other reasons too. Ann, for example, used the internet to search for books. She found it hard to find books on death by suicide in shops. In particular she wanted to find autobiographies in which the author told his or her own story about bereavement due to suicide.
Nina used the internet for support, but she also used it to do her own research into the subject of suicide. Stuart used the internet to look for a counsellor.
Some people we talked to had used the internet to find out about suicide research, or any mental illness associated with the person’s suicide. They wanted to understand what had happened. Lucy, for example, wanted to find out if there was anything she could have done to prevent her partner’s suicide. She knew it was too late but she wanted to understand why he had felt so depressed and suicidal.
Margaret had been a counsellor herself, but she wanted to find out why she wanted to be alone after her daughter died. She found a useful article on the internet about post-traumatic stress. Her GP printed it out for her.

Margaret found an article about post-traumatic stress. It gave her permission for wanting to be…

Age at interview 62

Gender Female

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Some people had not used the internet for support, either because they did not have a computer and had never used one, or because they preferred talking to people face to face when looking for support or information. Dave, for example, said that he hadn’t joined any internet support group because he prefers to be face to face and “look at people’s eyes” when he is talking to them.
Others used the internet a lot soon after the death and then decided they were spending too much time on the computer. Paula found that the WAY chat room was “taking over her life”, so decided to visit it less often.

For the first two years after her husband died Paula was in the WAY chat room most nights. Now…

Age at interview 45

Gender Female

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Today people may also find counselling over the internet. One therapy programme, Beating the Blues, was developed by the Institute of Psychiatry and is an online programme approved by the National Institute for Clinical Excellence (NICE).

In some areas counselling over the internet is paid for by the NHS.

Help from Cruse Bereavement Care

People bereaved by suicide face many problems and may experience feelings such as guilt and anger (see First reactions and Changing emotions), so it is...