Intensive care: Patients' experiences

Impact on family

Critical illness doesn't just overturn the life of the patient - it also affects the lives of the family and close friends. When someone goes into the intensive care unit as an emergency, families, partners and friends often feel deeply shocked because they will not know exactly what has happened or whether the person will survive. One man said that critical illness and ICU were 'alien' to his family and that it had been a very tough experience for them. For more experiences see our section on 'Intensive care: experiences of family & friends'.

Most families spend hours waiting by the bedside - they may know little about intensive care and may feel as if they are in a confused limbo. Understandably many people are disorientated by the shock of finding the person they love in intensive care and, at first, may not be able to think about what the future holds or how much help and support they will need - their focus will be on whether doctors can save the life of someone they love. 

We talked to people who had themselves been patients in intensive care because of an emergency, as well as with some carers and other family members. Often those who had been admitted to ICU as emergencies only found out about what had really happened to them later, when they'd talked to their relatives.

Understandably relatives feel shocked when they first see their loved one in intensive care. Patients often look very different from the last time relatives saw them. Their bodies may be swollen or bruised if they have been injured, and they may be attached to lots of equipment. Many people said their relatives told them later, often when they were at home recovering, just how shocked they were when they first saw them in intensive care, even when doctors and nurses had prepared them for what to expect.

Visiting policies vary in ICUs - some are closed to visitors for a few hours in the afternoon and some allow only one or two visitors to stay by a patient's bed. Most people told us that various members of their close family had stayed by their bedside almost all day, every day, but they only knew this because they'd heard about it afterwards. Close family were often encouraged to stay overnight, in the hospital relatives' room. This was usually only the case if the person was extremely ill and medical staff felt that s/he could die during the night, and when the relatives lived far from the hospital. 

Many relatives, including partners, had to take a lot of time off work during the first days and weeks, and 'normal life' and routines were suspended during this time. Many people said that the early days and weeks were extremely difficult because they didn't know what to expect or what the future held. Fear, anger, anxiety, depression, joy at good news were all common emotions within a few days or even hours. Some relatives we talked to felt that over the days and weeks they became very tired which made them even more emotional. Visiting ICU became the main focus of their lives and all their other responsibilities, including caring for children, had to be taken on by other family members or friends.

When someone is critically ill, one family member is designated to phone and communicate news to other relatives and to friends. Speaking to friends on the phone and answering the phone can be very difficult for partners / family members and was something some people wanted to avoid because they needed to have some peace and time to themselves at the end of a day at the hospital. One woman said that her mum had 'dreaded' making phone calls to ICU staff in case she was given bad news.

When their loved one began to improve, relatives would go home more often, for example to shower, get some sleep or eat properly. It was only when their loved one had made progress that their relatives felt comfortable or reassured enough to leave the bedside. Some patients talked about the relief and joy relatives felt when they'd came round and, day-by-day, showed signs of improvement. 

People told us that relatives had taken in personal items, such as photographs, that would help them feel better. Many said they didn't know how their families coped during this traumatic time, and were extremely grateful for all their love and support. Some only learnt how their relatives had felt when they read the messages of love and encouragement in their ICU diaries.

On the general ward
Many people said that when they were moved to a general ward, their relatives were pleased they'd made enough progress to be transferred but they worried because they would no longer have the close monitoring and one-to-one care available in intensive care.

Recovery at home
Many people said that they had been completely dependent on their relatives when they first came back home and needed help with normal daily activities. They said it was often a demanding and stressful time, particularly for their partners. One woman, whose husband had been in intensive care, said it was 'like having a child again' but she felt much better about looking after her husband at home than having him on a general ward. Some relatives we spoke to said their loved ones were 'different' when they first returned home from hospital and that it took time to adjust to their changed personalities or mood swings.

People coped in their own way with being back home - some families were very open about what happened, others were more restrained. Most people who had been in intensive care were concerned about the impact of their illness on partners, particularly when they were recovering at home and their partner was their main carer. Some said their partners didn't always talk about their own feelings, maybe because they were trying to be strong for their loved ones. Others felt that family members and partners were reluctant to discuss their illness and coped with what had happened by not talking about it. One woman explained that her husband had panic attacks after a few very difficult years. Another said that, although her husband 'wasn't the sort' to talk about his feelings, the way he behaved showed her how much he cared and was glad to have her back home.

Some of those who had been patients in ICU felt that more practical and emotional support would have benefited their partners and other close family members during this time. One man noted that, although everyone asked him how he'd been coping, no one ever asked about his partner's feelings, even though his illness had been a very difficult time for her as well. Some relatives we talked to said they would have liked more information on how best to look after their loved one once they were home.

Some people felt that, once they were back home, they wanted to push themselves and recover as quickly as they could but relatives worried about them and wouldn't let them do too much. Sometimes this caused tension, and some felt over-protected. Others said that their experiences during the illness were very different to those of their relatives. During and after recovery, they had re-evaluated their lives and priorities and wanted to make changes to their lives but their partners wanted life to stay the same (see 'Attitudes to life during and after recovery'). See more about the experiences of family and friends when a loved one is in intensive care.

Impact on children
People with young children wondered how much they had been affected by what they'd seen in ICU, or how much they had really understood about what was happening. One man said he didn't want his young children to see him ill in intensive care and, when he was there, his children were told a bit about his illness and carried a photograph of him so they could still feel close to him. One man said his daughter was upset when she saw his operation scar. Some parents found that their children became more 'clingy' once they were out of hospital. Others said that all their children had reacted differently.

Longer-term effects on families
Most people said that their illness had affected their families in many different ways. For some the intensive care experience had led to closer bonds with certain people. Some couples said that the experience had brought them closer together, made them stronger or made them value one another more than before. Other people said they wanted life to continue as normal and that their illness hadn't changed any of their relationships. A few people said that their relatives were now more wary of any health problems, including coughs and colds, and were extra 'vigilant' when their loved ones felt unwell.

Last reviewed August 2018.

Last updated November 2012.


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